Server:  

Are responsible to ensure that customers have an enjoyable dining experience. As the primary contact between the customers and the restaurant, they are expected to be friendly and engaging when interacting with guests to project a positive image of the company while providing top quality service.

Job Duties and Responsibilities

- Knows all specials on a shift-by-shift basis as well as all liquor, beer, and wine products and all menu items and deserts.

- Present menu, answer questions, and make suggestions regarding food and service.

- Write order on check and relay customer’s order to kitchen to be filled.

- Place food servings on plates and trays according to orders or instructions.

- Garnishes and decorates dishes prior to serving and is the last quality check on food.

- Monitor food distribution, ensuring that orders are delivered to the correct recipients.

- Ladles soup, tosses salads, portions pies and desserts, brews coffee, and performs other services as determined by establishment's size and practices.

- Observes diners to respond to any additional requests and determines when meal has been completed.

- Totals bill and accepts payment.

- Pre-bus (clean) other tables as well as your own, including dirty plates, glassware, condiments, trash, ashtrays, and flatware.

- Stock service stations with items such as ice, napkins, and straws.

- Clean and sterilize dishes, kitchen utensils, equipment, and facilities.

- Assists the hosts at the door and with seating when you are not busy.

- Check the IDs of customers to verify that they are of legal drinking age.

- Maintain proper grooming and uniform standards

- Follows the safety rules provided in the Safety Program found in the employee Orientation

- Manual and reports any safety hazards to management immediately.    

Hotel/Resort Worker:

- Assisting in the housekeeping department to clean common areas.

- Repairing and replacing malfunctioned units and furniture.

- Responding to guest requests and inquiries.

- Flexibility to multi task.

- Coordinate to other personnel for concerns and guest assistance.    

Food Runner/ Busser: Is responsible to assist Servers to deliver food from the kitchen to the customer tables as quickly as possible. Bussers are also responsible to ensure customer satisfaction by providing supportive service to meet the customer’s needs. Specific duties may include but are not limited to any combination of the following:

- Provides general assistance to servers to ensure customer satisfaction.

- Promptly greet guests as they are seated and bring bread, butter and water to table.

- Speedily and efficiently delivers food from the kitchen to the correct customers.

- Fill water glasses and/or pass on beverage refill orders to servers at table.

- Replenish complimentary items such as bread, butter, condiments, etc.

- Clear tables after guests. Take tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for washing.

- Promptly clean table tops, chairs and booths between seating.

- Check floor and clean as required.

- Reset and arrange tabletop for the next customer.

- Inspect assigned restrooms and clean as needed.

- Respond appropriately to guest requests. Communicate guest requests to server as needed.

- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

- Prepares soups, salads and bread & Butter for the servers during rush periods.

- Follows all company health and safety rules.