Busser:   

JOB OBJECTIVES Interact with guests by providing a warm, friendly greeting and a smile. Build connections with guests by inquiring about their needs and expectations; provide 100% Guest Delight by fulfilling and exceeding their expectations. Proactively maintain table readiness in the dining room by quickly and efficiently cleaning and resetting tables as guests leave. Maintain side stations by continually restocking items. Sincerely thank guests and invite them to return.

ESSENTIAL JOB FUNCTIONS

- Greets guests in a warm and friendly way to make them feel welcome and appreciated

- Busses tables quickly and efficiently to ensure dining room cleanliness and table readiness

- Displays a sense of urgency to maintain a clean and guest ready dining room and guest restroom throughout shift including cleaning toilets

- Remains attentive to guest

Server:  

JOB OBJECTIVES Welcome guests like family while guiding them through their Genuine Italian Dining Experience. Build connections with guests by inquiring about their needs and expectations; provide 100% Guest Delight by fulfilling and exceeding their expectations. Provide friendly and attentive service by personalizing the guest experience, introducing them to our menu items, recording orders accurately and remaining attentive to guests needs throughout the dining experience. Sincerely thank guests and invite them to return.

ESSENTIAL JOB FUNCTIONS

- Greets guests in a warm and friendly manner to make them feel welcome and appreciated

- Uses product knowledge to describe food and beverage items and to answer guests questions

- Provides attentive service throughout the guests dining experience by accurately recording and communicating the guests order, following up on guest requests with a sense of urgency and personalizing the experience based on guests needs

- Practices alcohol awareness and exercises good judgment when serving guests alcohol to comply with applicable laws and Olive Garden procedures

- Interacts with Service Partner(s)s guests throughout dining experience by providing support that leads to 100% guest delight.

- Delivers piping hot food to all guests following our Hot Food GO! standards.

- Maintains accurate guest checks and manages cash, credit and coupon transactions, adhering to all cash handling policies