It is possible that students may work as a room attendant, at the front desk or in food and beverage. Hours may be split between these positions or you may work primarily in one role, it will depend on your performance after training and the hours available in each department. Some responsibilities will include those noted below. Please see attached job descriptions for full details of each role.  

Room Attendant:

- Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards.

- Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.

- Remove trash, dirty linen, and room service items from room and balcony/patio.  

Front Desk:

- Enter and locate work-related information using computers and/or point of sale systems.

- Process all guest check-ins and check-outs

- Secure valid form of payments prior to issuing room key

- Answer, record, and process all guest calls, messages, requests, questions, orconcerns.

- Coordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns.  

F&B:

- Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards.

- Answer questions on menu selections.

- Record transaction in MICROS system at time of order.

- Check in with guests to ensure satisfaction with each food course and/or beverages.

- Maintain cleanliness of work areas, china, glass, etc., throughout the day.

- Complete closing duties, including restocking items