Housekeeping:

As a Housekeeper/Room Attendant, participants will be responsible for maintaining the cleanliness of guest rooms and public areas throughout the property and providing guests with clean and comfortable accommodations, all while delivering outstanding service. The property's accommodations consist of some single room units and some 2-room units. Participants are responsible for cleaning all parts of the room as they are trained, including the bedroom, living room and bathroom.   

Job duties include, but are not limited to:

* Sweeping, scrubbing, mopping, and polishing floors

* Vacuuming and cleaning carpets, rugs and draperies

* Disposing of trash in a sanitary manner

* Cleaning wash basins, mirrors, toilets, tubs and showers

* Wiping down glass surfaces

* Making up beds and changing linens as required

* Tidying up rooms

* Washing windows as scheduled

* Sorting, washing, loading and unloading laundry

* Cleaning corridors, lobbies, stairways, elevators and lounges as well as guest rooms

* Distributing linens, towels and room supplies using wheeled carts or by hand

* Replacing dirty linens with clean items

* Storing all dirty laundry in line with company policy

* Realigning furniture and amenities according to prescribed layout

* Responding to guest queries and requests

* Ensuring confidentiality and security of guest rooms

* Observing and reporting damage of hotel property

* Housekeepers will be coming into contact with and using cleaning chemicals.

Front Desk:

- Enter and locate work-related information using computers and/or point of sale systems.

- Process all guest check-ins and check-outs

- Secure valid form of payments prior to issuing room key

- Answer, record, and process all guest calls, messages, requests, questions, orconcerns.

- Coordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns.  

F&B:

- Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards.

- Answer questions on menu selections.

- Record transaction in MICROS system at time of order.

- Check in with guests to ensure satisfaction with each food course and/or beverages.

- Maintain cleanliness of work areas, china, glass, etc., throughout the day.

- Complete closing duties, including restocking items